Christmas is when I get a little nostalgic, thinking about the people who are of importance to me. It’s not just about my family and friends that I think about, but it’s my staff whom work hard every day and my customers who have their consistent loyalty to me and the agency, that I am especially grateful for. These people that I just mentioned owe me no alliance in any way, but just continue to appreciate the effort that my staff and I provide for them year after year.
I remember when it all began. It was 16 years ago this month when Donald J. Medeiros Insurance Agency was just opened to the public. I have had some experience running a business and I knew how to sell insurance for I started my career in life insurance with Mass Mutual. I have to say that, without a doubt, it was the best choice I ever made going out on my own. The agency has grown from 2 workers (Betty and I) to the 8 of us now and with many more clientele in which I started with. Our growth comes from all the personal ties that my staff and I have taken the time to build with each of our customers. Every person who comes through our door we recognize and every voice on our phone we can distinguish. Our clients share with us their joys as well as their frustrations. It seems that the latter can be a little more prevalent for we are dealing with economic challenges daily. Regardless, my staff and I work very diligently with long hard hours to help them with their problems. But, it isn’t easy. There is the occasion when our hands are tied and we cannot do more to resolve an issue and it’s the hardest part of our job having to tell a customer just that. We take it as a personal loss when we lose them because of it. But, we refuse to compromise a person’s coverage especially if it is more costly to them in the long run. It’s against our nature and it’s our obligation to represent them and make the best choices. Our customers are not just a name and number to us for they are an extension of the agency. These are faces we recognize and families we’ve come to know and children that we’ve seen grow up into teenagers then adults. All of 16 years of business will do that.
So now, I want to personally extend my holiday wishes to each and every one of Donald J. Medeiros Insurance patrons, past and present. You’ve all have touched our lives in some way and I wanted for you to know that you are important to us and that my staff and I work hard every day to give you the best customer service that our agency can provide. We are here working hard for YOU!