Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.


Donald Medeiros

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Donald J. Medeiros Insurance Agency was established in Fall River on Peckham Street back in 1997. Prior to opening the agency’s doors, Donald had been working in the insurance industry at another agency in a nearby town for about 5 years. His ambition to work for himself comes from when he was young when his father, Donald Sr., had opened Flint TV back in the 60s. Young Donald worked for his dad from the time he was 10 years old, putting TV antennas on rooftops. He took over the business at the early age of 18. But as the TV and video retail became very competitive with the larger retailers, Donald decided to make a career change over to insurance sales. He started his agency from the ground up, working countless hours and endless weekends. However, his efforts have clearly paid off, making Donald J. Medeiros Insurance Agency the successful insurance agency as you see it today in its newest location at 154 Rhode Island Avenue, Fall River , Massachusetts.

Donald now enjoys his weekends with his wife, Nicole, spending it out in the great outdoors. In the fall, you will find them hiking in the mountains and the winter, X-Country skiing and snowshoeing on the trails. Between them, they have 3 children, all of which are grown.

Nicole Ouellette-Medeiros

Director of Agency Operations
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Nicole joined the Donald J. Medeiros Insurance Agency team full time back in 2012. She works keeping the agency’s network, computers & phone systems running smoothly, as well behind the scenes day-to-day operations, administration and policies.

Melinda Pedro

Office Manager/Personal Lines Manager
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Melinda is our agency’s Office Manager & Personal Lines Manager as well as a Public Notary. She has been with us since she graduated from Durfee High School. Wow, how time flies!!

She was born and raised here in Fall River, and it’s where she currently lives with her two dogs, Lexi and Diman. Some of Melinda’s favorite pastimes is spending time with her boyfriend, Matt, going for walks and keeping healthy with exercise and sunshine. She also enjoys spending time with family and friends and loves to travel to New Hampshire for long weekends. She has gone on family trips with her mom and grandmother to Florida and even Bermuda and hopes to someday do those trips with a family of her own.

Sandra Franca

Personal Lines Account Representative
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Sandra is one of the agency’s Personal Lines Account Representatives. She handles most of the homeowners, and the combined auto & home customers. Her favorite thing about her job is the interaction with the customers and being able to assist them through any difficulties they may have.

She was born in a small village called Pardilho, which is just north of Portugal. It is 15 minutes by car from the Atlantic Ocean, and it is the main reason for her love of seafood and the beach. She lives in Fall River with her husband (and high-school sweetheart) Paulo and her two children, Cassandra and Daniel.

She loves to travel and to visit her family that still lives in Portugal. Her favorite pastime consists of cooking and enjoying good food with family and friends. She belongs to a cultural organization, Sociedade Cultural Acoriana, here in Fall River. The organization’s goal is to maintain the Portuguese language and culture for generations to come.

Catarina Mendonca Conceicao

Personal Lines Account Representative
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Catarina is one of our Personal Lines Account Representatives who handles our customers’ personal auto. If you have an auto policy question or just need some assistance, she would be the one you would speak to.

She was born in Sao Miguel, Azores Portugal but moved here with her parents when she was five years old. She visits often for her dad’s side of the family still live there and her husband Joao, who is from the mainland Portugal, is another reason why they go as well. They love taking road trips on weekends to explore new places and to see new things. But it seems that their favorite to-go place is New York City for it is never boring in the big city.

As for hobbies, she loves to cook and shop, like every other girl. But the tomboy side of her comes out for she is a big fan of all of the New England sports teams, especially the Patriots. However, being Portuguese, she loves her soccer!

Quincy Sherman

Personal Lines Account Representative
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Quincy is one of the agency’s Personal Lines Account Representatives. She handles the homeowners and the combined auto & home customers. She loves the daily challenges and learning new things in the insurance industry. She prides herself on working hard and helping customers.

She grew up in Fall River and still lives here with her husband, Joey and her little girls, Madison & Joleigh. Her favorite thing to do is to just enjoy spending as much time as possible with her family. However, she loves to read, but she finds that she has little time for it.

Tammy DeCamara

Tammy DeCamara

Customer Service Representative
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Tammy is our Customer Service Representative for all of the agency’s customers. If you have any general questions or need assistance, you can contact her.

She grew up in here in Fall River but then moved to Westport when she met her husband, Antonio, back in 2007. They live there now with their 2 beautiful children.

Her favorite pastime is just being around family and good friends, especially outside by the fire pit in the summer months or just playing with the kids. Friday nights are family movie nights and it’s when they all get together after a long week of school and work.

Heather Williamson

Commercial Lines Manager
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Heather is the agency’s Commercial Lines Account Manager who takes care of all of our commercial customers’ auto, business, workers’ compensation packages and more.

Heather has lived in Sag Harbor, NY, where she found her love for sailing and the ocean. When she moved here to the area, she settled in Padanaram Harbor in South Dartmouth, where she can still stay close to the water. In the summers, she races in weekly regattas with a local sailing club. So besides the commercial lines, Heather can take care of your boat or watercraft insurance.

Alison Pilotte

Alison Pilotte

Commercial Lines Representative
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Alison is the agency’s Commercial Lines Representative who works hand-in-hand with Heather on all our commercial customers’ auto, business, workers’ compensation packages and more.

She was born and raised in Fall River and currently lives in Swansea with her husband and high school sweetheart, Bert. They share their home with two dogs, Diesel and Max. Her favorite pastime is enjoying spending time with family and friends. She adores living in New England for its’ beauty and change of seasons and enjoying the outdoors with kayaking and going on road trips.

Richard Machado

Broker/Sales Representative
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Richard is one of our agency’s Sales Representatives that can work with you to insure your auto, home/tenants or all aspects of a business.

He was born in Terceira Azores, Portugal and he and his family had moved here to Fall River back in the 1970s. His dad, even though retired, is still a prominent figure in the community. This is where Richard met his wife, Linda and together they have a young daughter, Abby. One of his favorite pastimes is to just get in the car with the family and drive to anywhere, destination unknown. Because of this they are constantly finding new places to visit and different restaurants to enjoy. But he does say that his best road trip was the one he drove his family down to Florida and they visited Disney and Universal Studios.