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Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Donald Medeiros

Owner/Head Broker
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Donald J. Medeiros Insurance Agency was established in Fall River on Peckham Street back in 1997. Prior to opening the agency’s doors, Donald had been working in the insurance industry at another agency for five years. His ambition to work for himself comes from when he was young when his father, Donald Sr., had opened Flint TV back in the 60s. Young Donald worked for his dad from the time he was 10 years old, putting TV antennas on rooftops. He took over the business at the early age of 18. But as the TV and video retail became very competitive with the larger retailers, Donald decided to make a career change over to insurance sales. He started his agency from the ground up, working countless hours and endless weekends. However, his efforts have clearly paid off, making Donald J. Medeiros Insurance Agency the successful insurance agency as you see it today in its newest location at 154 Rhode Island Avenue, Fall River, Massachusetts.

Donald now enjoys his weekends with his wife, Nicole, spending it out in the great outdoors. In the fall, you will find them hiking in the mountains and the winter, Cross-Country skiing and snowshoeing on the trails. Between them, they have 3 children, all of which are grown.

Nicole Ouellette-Medeiros

Director of Agency Operations
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Nicole joined the Donald J. Medeiros Insurance Agency team full time back in 2012. She works keeping the agency’s network, computers & phone systems running smoothly, as well behind the scenes day-to-day operations, administration and policies.

Heather Williamson-Gaidelis CCLP CPIA

Commercial Lines Account Manager
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Heather has been working in the Insurance business for 22 years. She previously worked for Donald J. Medeiros Insurance Agency from 2012 to 2019, and we’re so excited to have her back (as are many of her clients!).

While not at work Heather loves the ocean and just being on the water. In fact, recently she has begun learning how to scuba dive. Now every weekend she can spend time exploring beneath the surface of the ocean!

She was born and raised in eastern Long Island, which is where her affinity for the ocean began.

Catarina Conceicao

Personal Lines Supervisor
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Catarina joined us from Cinderella’s Bakery, from which her family owns (and Anthony Bourdain personally visited!).

She was born in Sao Miguel, Azores Portugal and moved here with her parents when she was five years old. She is proud of her Portuguese heritage and visits often for her dad’s family still resides there. Her husband Joao is from the mainland Portugal, where they were married in a beautiful small vineyard. They enjoy traveling, whether it’s a weekend road trip or a long voyage. They like exploring new sceneries and learning about different cultures & heritages.

As for hobbies, she loves to cook, read, binge watch a good show, and shop. And of course, express her New England pride by cheering on all the local sports team, especially the Patriots.

Quincy Sherman

Personal Lines Account Manager/Licensed Broker
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Quincy loves the daily challenges and learning new things in the insurance industry. She prides herself on working hard and helping our customers with their inquiries.

Quincy grew up in Fall River, but moved to Florida with her husband, Joey and their two little girls. Her favorite thing to do is spending time with her family whether it be going to Disney (their favorite place) or hanging around watching the Patriots on Sundays.

Sandy Pavao

Personal Lines Account Manager
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Sandy Pavao is one of our most enthusiastic Personal Lines Representatives. She has over twelve years of experience in the insurance sales business.

She was born and raised in Fall River. Outside of work she loves to spend time with her children and grandchildren. She loves going on vacations all around the world but she always finds herself visiting the Dominican Republic.

Jade Carreau

Personal Lines Account Manager
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Jade is a recent graduate from Westport High School and just beginning her career in the field of Insurance. Before she joined Donald J. Medeiros Insurance she spent eight years as a competitive dancer. While not working she loves to get lost in the beautiful mountains of New Hampshire at least once a month. She has summited Mt. Washington twice, maybe three times, even she’s not sure anymore.

Savannah Pavao

Personal Lines Account Representative
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Savannah Pavao, a newcomer to the insurance industry, has attended Bristol Community College and Salve Regina, where she cultivated her foundation in academics and community engagement. Hailing from Fall River, her heart belongs to the Azores in Portugal, her favorite vacation spot, where she immerses herself in local cultures. Her wedding ceremony in the Dominican Republic reflects her love for embracing diverse experiences. With a passion for learning and cultural exploration, Savannah is poised to bring fresh perspectives and enthusiasm to her role in the insurance field.

Richard Machado

Account Manager/Licensed Broker
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Richard’s goal is to work with you to insure your auto, home/tenants or all aspects of a business.

He was born in Terceira Azores, Portugal and he and his family had moved here to Fall River back in the 1970s. His dad, even though retired, is still a prominent figure in the community. This is where Richard met his wife, Linda and together they have a young daughter. One of his favorite pastimes is to just get in the car with the family and drive to anywhere, destination unknown. Because of this they are constantly finding new places to visit and different restaurants to enjoy. But he does say that his best road trip was the one he drove his family down to Florida and they visited Disney and Universal Studios.