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Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Marie Mello AAI - AIS - CISR

Commercial Lines Manager/Licensed Broker
Extension: 123

Marie has been involved in the insurance industry since 1989. She started out part-time in Personal Lines and has worked her way up with numerous designations and education into Commercial Lines.

At Donald J. Medeiros Insurance she has taken on the role of Office Manager.

She enjoys antiquing. Her favorite hobby is finding and painting “junk furniture”. On her days off she can be found out on the trails riding her four-wheeler all day long and relaxing by a campfire with her friends and family at night.

Alison Pilotte

Commercial Lines Customer Service Representative
Extension: 116

Alison works side-by-side with Marie on our commercial customers’ auto, business, workers’ compensation packages and more.

She was born and raised in Fall River and currently lives in Swansea with her husband and high school sweetheart, Bert. They share their home with two dogs, Diesel and Max. Her favorite pastime is enjoying spending time with family and friends. She adores living in New England for its beauty and change of seasons and enjoying the outdoors with kayaking and going on road trips.

Catarina Conceicao

Personal Lines Supervisor
Extension: 112

Catarina joined us from Cinderella’s Bakery, from which her family owns (and Anthony Bourdain personally visited!).

She was born in Sao Miguel, Azores Portugal and moved here with her parents when she was five years old. She is proud of her Portuguese heritage and visits often for her dad’s family still resides there. Her husband Joao is from the mainland Portugal, where they were married in a beautiful small vineyard. They enjoy traveling, whether it’s a weekend road trip or a long voyage. They like exploring new sceneries and learning about different cultures & heritages.

As for hobbies, she loves to cook, read, binge watch a good show, and shop. And of course, express her New England pride by cheering on all the local sports team, especially the Patriots.

Quincy Sherman

Quincy Sherman

Personal Lines Account Manager/Licensed Broker
Extension: 121

Quincy loves the daily challenges and learning new things in the insurance industry. She prides herself on working hard and helping our customers with their inquiries.

Quincy grew up in Fall River and still resides here with her husband, Joey and their two little girls. Her favorite thing to do is spending time with her family whether it be going to Disney (their favorite place) or hanging around watching the Patriots on Sundays.

Sandy Pavao

Personal Lines Account Manager
Extension: 118

Sandy Pavao is one of our most enthusiastic Personal Lines Representatives. She has over twelve years of experience in the insurance sales business.

She was born and raised in Fall River. Outside of work she loves to spend time with her children and grandchildren. She loves going on vacations all around the world but she always finds herself visiting the Dominican Republic.

Richard Machado

Sales Representative/Licensed Broker
Extension: 117

Richard’s goal is to work with you to insure your auto, home/tenants or all aspects of a business.

He was born in Terceira Azores, Portugal and he and his family had moved here to Fall River back in the 1970s. His dad, even though retired, is still a prominent figure in the community. This is where Richard met his wife, Linda and together they have a young daughter. One of his favorite pastimes is to just get in the car with the family and drive to anywhere, destination unknown. Because of this they are constantly finding new places to visit and different restaurants to enjoy. But he does say that his best road trip was the one he drove his family down to Florida and they visited Disney and Universal Studios.

Shawn Ferreira

Sales Representative/Licensed Broker
Extension: 114

Shawn has over ten years of experience in the insurance sales business. Both as an account manager and a broker.

He is a born and raised Fall River native. On his weekends off he can be found at a country club playing golf with friends. And his favorite place in the world is Portugal.

Caleb Arsenault

Social Media Coordinator
Extension: 120

Caleb Arsenault is a recent graduate from the University of Rhode Island. He currently handles all of our social media channels. Despite using many forms of social media constantly he humbly asked to not be called an expert.

He was born in Rhode Island but currently lives with his partner in Fall River – in a house that could best be described as a menagerie. Pets include a dog, cats, lizards, a frog, a snake, many fish, and a tortoise. Outside of work you can find him reading a good book, camping in the mountains of New Hampshire, or spending the day lost in the woods.

Nicole Ouellette-Medeiros

Director of Agency Operations
Extension: 119

Nicole joined the Donald J. Medeiros Insurance Agency team full time back in 2012. She works keeping the agency’s network, computers & phone systems running smoothly, as well behind the scenes day-to-day operations, administration and policies.

Donald Medeiros

Owner/Head Broker
Extension: 111

Donald J. Medeiros Insurance Agency was established in Fall River on Peckham Street back in 1997. Prior to opening the agency’s doors, Donald had been working in the insurance industry at another agency for five years. His ambition to work for himself comes from when he was young when his father, Donald Sr., had opened Flint TV back in the 60s. Young Donald worked for his dad from the time he was 10 years old, putting TV antennas on rooftops. He took over the business at the early age of 18. But as the TV and video retail became very competitive with the larger retailers, Donald decided to make a career change over to insurance sales. He started his agency from the ground up, working countless hours and endless weekends. However, his efforts have clearly paid off, making Donald J. Medeiros Insurance Agency the successful insurance agency as you see it today in its newest location at 154 Rhode Island Avenue, Fall River, Massachusetts.

Donald now enjoys his weekends with his wife, Nicole, spending it out in the great outdoors. In the fall, you will find them hiking in the mountains and the winter, Cross-Country skiing and snowshoeing on the trails. Between them, they have 3 children, all of which are grown.